Customer Support
We're Here to Help You Shine
At Oui Royal, we are committed to ensuring a seamless experience with every purchase. Our support page provides detailed information on our shipping, returns, and payment options. If you need further assistance, our dedicated team is just a click away.
Contact us via our contact form here and we will respond to your inquiry promptly.
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Shipping Policy
We offer shipping across the U.S., including its territories, as well as internationally to Canada and Mexico. Orders are typically processed within 2-3 business days, and shipping times vary from 3-7 business days domestically to 7-15 days internationally, depending on the destination. All shipping costs are calculated at checkout based on the shipping location and package weight. We also offer expedited shipping for those special occasions when you just can’t wait for your candles.
Returns & Exchanges
Your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we accept returns and exchanges within 30 days of receipt. To be eligible for a return or exchange, items must be unused and in the same condition that you received them. Please note that custom orders and final sale items are not eligible for returns or exchanges. To initiate a return or exchange, please contact our support team with your order number and details about the product you wish to return.
Payments Accepted
We accept a variety of payment methods for your convenience. Our secure payment system supports major credit cards including Visa, MasterCard, American Express, and Discover. We also accept payments through PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure, so you can shop with confidence.